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Service Center

Being a long-term partner of Bosch, AIC Trading JSC has not only achieved outstanding performance of distributing PACO, VS, PROSOUND, FA, AC products but also focused on improving the quality of after-sales service by monitoring activities of BOSCH Authorized Service Center based in Hanoi.

BOSCH Authorized Service Center under AIC Trading., JSC is one part of the Bosch global warranty network which is equipped with modern tools & machines, a team of experienced, qualified and dedicated technicians who were trained professionally by Bosch.

Our warranty process is in accordance with the Bosch’s policy and is directly managed by the Bosch Warranty Center in Singapore. The Service center in Ha Noi always meets the Bosch's objectives as well as increasing requirements from customers.

So far, BOSCH Authorized Service Center in Ha Noi has become a reliable name to customers for many years. Owning a team of professional technicians who were trained directly by Bosch experts , we commit to provide customers with the good maintenance and warranty service in a timely manner. In addition, we have applied the ISO 9001-2015 to our process to manage the repair quality and improve our performance.

Equipment warranty process

01
RECEIVING THE PRODUCT
Reception department checks status, makes a receipt of the product, states the equipment status and error information.
02
INSPECTION & CLASSIFICATION
Products are Full Warranty or Limited Warranty.
03
DETERMINATION OF WARRANTY FORM
Where components are available at the warehouse (01 to 03 working days). Where to wait for parts  (from 03 to 06 weeks).
04
TEST THE EQUIPMENT BEFORE RETURNING TO CUSTOMERS
The technician conducts a test run for the equipment before handing it over to the customer.
05
HANDOVER OF EQUIPMENT
Customers will be notified by phone, email ... to receive equipment.
06
GUIDANCE FOR USE
Staff in service center will guide customers to use the equipment properly.
Please contact us if you need more information
Contact

Issues related to the warranty

General provisions on equipment warranty

1. Full Warranty

The following regulations are applied to Bosch products

  • The product is in warranty time.
  • The product is damaged due to technical fault of the manufacturer.
  • The serial number on the product must be intact, not shaved, patchy, or overlaid with any other item.
  • Product invoice directly from Bosch.
  • Demonstration of equipment warranty ticket as for customers purchasing from Bosch agency in Vietnam.

2. Conditions are not guaranteed for free (Charge)

  • The product has expired warranty or within the warranty period but due to fault of customer caused damage.
  • The serial number is erased or is too dim due to external action.
  • The product is damaged by natural disasters, floods, lightning strikes, fire or other transportations that cause cracks, mists, cracks, scratches.
  • The product is damaged due to improper use according to instructions, due to improper installation, due to incorrect power supply, unstable voltage or frequency.
  • The product is rusted, corroded, or filled with liquids.
  • Products that have been removed, repaired or replaced elsewhere not the supplier.
  • No proof of purchase of goods or equipment warranty card.

Receiving the product

When customers bring a damaged equipment to the center for warranty to repair, it will be received by the relevant department and technical staff at the center will check the failure of the equipment provided by the customer, then the service center shall confirm the warranty type: in or out of the warranty period, or equipment damage due to customer fault... then sign "Confirmation Letter Repair / Warranty”.

Technical staff can remove, open the device to preliminarily check the fault in the witness of the customer to ensure objectivity when receiving broken equipment.

Note: Customers need to provide detailed and accurate faults on the equipment for technical staff in Service Center to repair faster and more efficiently.

Inspection and classification

The equipment in the warranty has been repaired as follows:

  • From 1 to 3 days as for parts or main boards being available at the store of the Service Center.
  • About 2 to 3 weeks as for parts s or main boards being ordered from Bosch
  • Approximately 4 to 6 weeks as for parts or main boards being ordered from the Bosch factory

During the repair process, we will update the device status by phone or email so that customers can monitor the repair progress of their device.

The out of warranty equipment shall be repaired as follows:

When the Service Center sends the repair price to the customers and receives their confirmation, the repair time is as follows:

  • From 1 to 3 days as for parts or main boards being available at the store of the Service Center
  • About 2 to 3 weeks as for parts s or main boards being ordered from Bosch
  • Approximately 4 to 6 weeks as for parts or main boards being ordered from the Bosch factory
  • The warranty period of 03 months as for spare parts, main boards being replaced with the repeated error according to Bosch’s regulations

Test the equipment before returning customers

After the equipment has been completed repair, the center will test the equipment according to Bosch’s standards.

Return of equipment after warranty repair

Notify the customer (via telephone, email, etc.) that the equipment has been completed repair and return it to the customer. When the customer comes to receive the equipment, technicians at the service center will specifically notify the failure which has been recovered, and recommend or advice customers on the usage in order to avoid the same error.

Note:

  • When customers come back to receive their recovered equipment they need to carry a copy 2 of "Confirmation Letter Repair/ Warranty” and proceeds procedures for returning equipment after repair.
  • In case the customers lose a "Confirmation Letter Repair/ Warranty”, they must immediately report to the Service Center by telephone for timely handling to avoid damage.

PRODUCTS AND SERVICES CONSULTANCY

Contact information

BOSCH Authorised Service Center - AIC TRADING., JSC.
650 Nguyen Van Cu street, Long Biên district, Ha Noi.
Email: bosch.arcvietnam@aictrading.vn
Phone: (024) 3.652.6559
Fax: (024) 3.652.6560

CÔNG TY CỔ PHẦN THƯƠNG MẠI AIC MST/Số ĐKKD: 0102401297, do Sở Kế hoạch và Đầu tư Thành phố Hà Nội cấp ngày 26/10/2007 Đại diện: Nguyễn Thị Diễm Phương - Địa chỉ: Số 14 Trần Bình Trọng, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, TP. Hà Nội, Việt Nam Điện thoại: (+8424) 39422321/22 – Fax: (+8424) 39410621 - Email: info@aictrading.vn 1. Chính sách quy định chung - 2. Chính sách bảo mật thông tin © 2017 AIC Trading JSC. All Rights Reserved. Website Developed by Berlin Media
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        • Hộp hội thảo biểu quyết DCNM-DVT
        • Hộp hội thảo phiên dịch DCNM-DSL
        • Hộp hội thảo cơ sở DCNM-D
        • DCNM-HDMIC High directive microphone
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        • DCNM-MICS microphone
      • DICENTIS Wireless Conference System
        • Bộ điều khiển trung tâm DCNM-WAP
        • Hộp hội thảo màn hình 4.3″ DCNM-WDE
        • Hộp đại biểu cơ sở DCNM-WD
        • DCNM-HDMIC High directive microphone
        • DCNM-MICL Microphone with long stem
        • DCNM-MICS Microphone with short stem
        • Pin sạc DCNM-WLIION
        • DCNM-WCH05 DICENTIS Charger for 5 Batteries
      • CCS 1000 D Digital Discussion System
      • DCN Conference Solutions
      • Hệ thống hội thảo CCS 900 Ultro
      • Integrus - Wireless Language Distribution System
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